Last updated: 8 August 2026

1. Amendment or Cancellation by Holiday Aces

Holiday Aces reserves the right to amend or cancel any tour or booking without being required to give a reason, including where this is due to circumstances beyond our control. Where this happens, we will offer you either alternative tour dates or tours, or the option of travelling as an individual traveller rather than as part of the original group tour.

If the alternative date or tour is not acceptable to you, or you do not wish to travel as an individual traveller, we will refund the amount paid by you, without interest, after deducting any costs already incurred by us on your behalf and any applicable cancellation fees.

2. Cancellation of Booking by You

2.1 How to cancel

If you wish to cancel or amend your booking, you must notify us in writing. Your cancellation is deemed to take effect only from the date we actually receive your written notice (letter or email), as we are only able to act once we have received it.

2.2 Cancellation charges

Cancellation charges apply irrespective of the reason for cancellation. These charges represent a genuine pre-estimate of the loss Holiday Aces will suffer as a result of the cancellation — known in law as “liquidated damages” — and are payable without the need for us to prove actual loss. By booking with us, you agree not to dispute these deductions, demand proof of actual damages, or pursue legal action against us in relation to such charges, unless there has been a manifest error on our part.

2.3 Processing your cancellation

Once we receive your cancellation request, we will verify the cancellation position with the relevant airline, hotel, and other service providers, and will revert to you with an update within 7 working days. This 7-working-day timeframe applies to cancellations requested for any reason.

All services are booked through third-party providers. Any refund due to you will only be processed once Holiday Aces has itself received the corresponding refund from the relevant third-party vendor.

2.4 Cancellation fees

Charge	Amount
Convenience fee (any cancellation, per person)	INR 7,000, in addition to actual cancellation charges and expenses incurred for the booking
Package cancellation fee (per person)	INR 15,000 (inclusive of the convenience fee above), or the actual cancellation charges levied by the hotel, airline, and/or tour agencies — whichever is higher

These fees apply to all cancellations regardless of cause, including cancellations arising during or due to the COVID-19 pandemic.

3. COVID-19 Policy

• Due to COVID-19, itineraries and services may change without notice. Holiday Aces is not responsible for such changes.
• All bookings are subject to the relevant services actually being operational by the service provider or vendor.
• Any part-payment made towards services (flights, hotels, sightseeing, transfers, train travel, etc.) is non-refundable. If such services are cancelled, any refund will be processed in accordance with the relevant provider’s own refund/cancellation policy, and will be paid to you only once Holiday Aces has received it from that vendor.

4. Travel Destinations & Advisories

While most travel, including international travel, is completed without incident, travel to certain destinations may carry greater risk than others. We strongly encourage travellers to review government-issued travel prohibitions, warnings, announcements, and advisories before booking — particularly for international destinations.

By offering travel to a particular destination for sale, Holiday Aces does not represent or warrant that travel to that destination is advisable or free of risk, and we are not liable for any damages or losses arising from travel to such destinations.

5. Our Role

Holiday Aces acts solely as a rate negotiator and consolidator between service providers (airlines, hotels, and other vendors) and you, the traveller.

6. Governing Law & Jurisdiction

In the event of any dispute arising out of or relating to this policy or your booking — including any question regarding its existence, validity, or termination — the parties will first attempt to resolve the dispute through mediation in accordance with the applicable rules, with the mediator appointed by Holiday Aces.

If the dispute is not resolved through mediation within 30 days of the mediator’s appointment (or such longer period as the parties may agree in writing), the dispute may then be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by Holiday Aces. Arbitration proceedings will be conducted in Delhi, and the arbitrator’s decision will be final and binding on both parties. Any dispute concerning the arbitral award will be subject to the exclusive jurisdiction of the courts in Delhi.

This policy, and any booking made with Holiday Aces, is governed by the laws of India. You agree that any dispute or difference between the parties will be subject to the exclusive jurisdiction of the competent courts, forums, or tribunals in Delhi only.

© Holiday Aces. This Cancellation & Amendment Policy forms part of the terms and conditions governing all bookings made with Holiday Aces and is subject to change without prior notice.